Terms of service

Last updated: May 28, 2026

This Privacy Policy describes how Vastrora (“Vastrora”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, use our online store, place an order, create an account, contact us, or interact with our products and services.

Vastrora operates this store and website to provide customers with a shopping experience for our products, including but not limited to mattress protectors, baby dry sheets, mosquito nets, and other home and lifestyle products. Our store is powered by Shopify, which helps us provide our website, checkout, order management, and related services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information depending on how you interact with our website and services:

Contact Information

This may include your name, email address, phone number, billing address, shipping address, and other contact details provided by you.

Order and Transaction Information

This may include products viewed, added to cart, purchased, returned, exchanged or cancelled, order history, payment confirmation, shipping details, invoice details, and communication related to your order.

Account Information

If you create an account, we may collect your login details, preferences, saved addresses, order history, and account settings.

Payment Information

Payments are processed through Shopify and/or third-party payment service providers. We may receive transaction confirmation and payment status details, but we do not directly store complete credit card, debit card, UPI, net banking, or other sensitive payment credentials.

Communication Information

When you contact us by email, phone, WhatsApp, chat, form, or any other support channel, we may collect the information you provide, including your query, complaint, images, documents, or other details required to resolve your request.

Device and Usage Information

We may collect information about your device, browser, IP address, network, pages visited, products viewed, time spent on the website, cart activity, and how you interact with our website.

Cookies and Tracking Information

We may use cookies and similar technologies to improve website functionality, remember your preferences, analyze traffic, improve product recommendations, and support marketing or advertising activities.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you when you place an order, create an account, contact us, subscribe to updates, or fill any form on our website.
Automatically when you visit or use our website through cookies, analytics tools, device information, and similar technologies.
From Shopify and other service providers who help us operate our store, process payments, fulfill orders, ship products, provide customer support, prevent fraud, and improve our services.
From marketing, advertising, logistics, payment, analytics, or technology partners where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To Process and Fulfill Orders

We use your information to accept orders, process payments, generate invoices, arrange shipping, deliver products, provide order updates, manage returns, exchanges, refunds, cancellations, and provide customer support.

To Provide and Improve Our Services

We use your information to operate our website, maintain your account, remember your preferences, improve website performance, improve product listings, personalize your shopping experience, and understand customer needs.

To Communicate With You

We may contact you regarding your orders, delivery updates, return or refund requests, customer support queries, account updates, policy updates, or other service-related matters.

For Marketing and Promotional Communication

With your consent or where permitted by law, we may send promotional emails, SMS, WhatsApp messages, offers, product updates, and advertising communications. You may opt out of promotional communications at any time by using the unsubscribe option or by contacting us.

For Security and Fraud Prevention

We may use your information to detect, prevent, and investigate fraud, unauthorized transactions, abuse of our website, payment disputes, security incidents, or unlawful activity.

For Legal and Compliance Purposes

We may use your information to comply with applicable laws, tax requirements, accounting obligations, legal requests, dispute resolution, enforcement of our policies, and protection of our rights.

4. How We Share Personal Information

We may share your personal information with trusted third parties only where required for operating our business and providing our services. This may include:

Shopify, which powers our website and store operations.
Payment gateway and payment processing partners.
Shipping, courier, logistics, and delivery partners.
Customer support, communication, email, SMS, WhatsApp, and notification service providers.
Analytics, advertising, and marketing partners.
IT, hosting, security, fraud prevention, and cloud service providers.
Professional advisors such as accountants, auditors, legal advisors, or consultants.
Government authorities, law enforcement, courts, or regulators where required by law.

We do not sell your personal information as a standalone product. However, certain advertising or analytics tools may use cookies or similar technologies to help us show relevant ads or measure website performance.

5. Relationship With Shopify

Our store is powered by Shopify. Shopify may collect and process personal information about your access to and use of our store in order to provide, secure, and improve the services offered through our website.

Information you submit through our website may be transmitted to Shopify and its service providers, including entities located outside India, as required to operate the website, checkout, order processing, fraud prevention, analytics, and related services.

You can learn more about how Shopify handles personal information by visiting Shopify’s privacy resources.

6. Cookies and Similar Technologies

Cookies are small files stored on your browser or device. We may use cookies and similar technologies for:

Website functionality and checkout operation.
Remembering cart items and preferences.
Understanding website traffic and user behavior.
Improving website speed, performance, and layout.
Showing relevant advertisements and measuring marketing performance.
Fraud prevention and website security.

You may disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites, tools, payment pages, social media pages, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce our policies.

When personal information is no longer required, we may delete, anonymize, or securely archive it, subject to applicable law and business requirements.

9. Security of Your Information

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

You are responsible for keeping your account login details confidential and for notifying us immediately if you believe your account has been accessed without authorization.

10. Children’s Privacy

Our website and services are not intended for children below the age of majority. We do not knowingly collect personal information from children. If you believe that a child has provided us personal information, please contact us so that we can review and delete such information where required.

11. Your Rights and Choices

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to legal and business retention requirements.
Withdraw consent for certain processing activities where consent is the basis of processing.
Opt out of promotional emails, SMS, WhatsApp messages, or marketing communications.
Raise a grievance regarding how your personal information is handled.

To exercise your rights, please contact us at support@vastrora.com.

We may need to verify your identity before processing your request. We may also decline or limit requests where permitted or required by applicable law.

12. Marketing Communication Preferences

You may opt out of promotional communication at any time by:

Clicking the unsubscribe link in promotional emails, where available.
Replying with an opt-out instruction, where applicable.
Contacting us at support@vastrora.com.

Please note that even if you opt out of promotional messages, we may still send non-promotional communications related to your orders, payments, delivery, returns, refunds, account, or important service updates.

13. International Transfers

Because our website is powered by Shopify and may use third-party service providers, your personal information may be processed or stored outside India. Where such transfers occur, we take steps to ensure that your information is handled in accordance with applicable privacy and data protection requirements.

14. Complaints and Grievance Redressal

If you have any questions, concerns, or complaints about how we collect, use, share, or protect your personal information, you may contact us at:

Vastrora India Private Limited
Jaipur, Rajasthan 302012, India
Email: support@vastrora.com

We will review your request and respond within a reasonable time as required under applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or services. The updated policy will be posted on this page with a revised “Last updated” date.

Your continued use of our website after any update means you acknowledge the revised Privacy Policy.

16. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at: