Refund policy

At Vastrora, we want you to be satisfied with your purchase. Please read our return, refund, exchange and cancellation policy carefully before placing an order.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order has been shipped, it cannot be cancelled through our website. 

Return Policy

We have a 5-day return policy for return-eligible products, which means you have 5 days after receiving your item to request a return.

Returns and exchanges are applicable only to select products. Product-specific return eligibility, return window and conditions will be mentioned on the respective product page. If a product is marked as non-returnable or non-exchangeable, return or exchange requests will not be accepted for that product.

To be eligible for a return, the item must be in the same condition in which you received it. The product must be unused, unwashed, with original tags, labels and packaging intact. You will also need the receipt or proof of purchase.

For hygiene reasons, used, washed, stained, damaged or altered products will not be accepted for return or exchange.

Customized or made-to-order products cannot be returned or exchanged.

Return or exchange requests raised after the applicable return period will not be accepted.

You can contact us for any return-related question at support@vastrora.com.

Self-Shipping

If pickup service is not available at your location, you may be required to self-ship the product to our office address. The return shipping address and instructions will be shared after your return request is reviewed.

Return or exchange charges may apply on a case-to-case basis.

Damages and Issues

Please inspect your order immediately after delivery. If the item is defective, damaged, or if you have received the wrong product, please contact us immediately at support@vastrora.com with your order details and clear images of the issue. We will evaluate the matter and help resolve it.

Exchanges

Exchanges are subject to product eligibility and stock availability. The fastest way to get the product you want is to return the eligible item first, and once the return is accepted, place a separate order for the new item.

Refunds

Once we receive and inspect your returned product, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank, payment provider or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@vastrora.com.

Policy Updates

Vastrora reserves the right to update or modify this Return, Refund and Cancellation Policy from time to time. Product-specific return conditions mentioned on the product page shall apply to that product.