Shipping policy
At Vastrora, we aim to deliver your orders safely and on time across India.
Shipping Coverage
We currently ship orders across India. Delivery availability may vary depending on the serviceability of the customer’s location by our courier and logistics partners.
Order Processing Time
Orders placed from Monday to Saturday, Indian Standard Time (IST), are usually processed on the same day or the next business day.
Once the order is confirmed and the product is available in our warehouse, we generally ship the order within 5 business days from the date of order placement.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.
Delivery Timeline
Our standard delivery timeline is usually 4 to 9 days from the date of shipment, depending on the delivery location, courier availability, and other operational factors.
Please note that delivery timelines are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, strikes, lockdowns, address issues, or other unforeseen circumstances.
Shipping Charges
Shipping charges may vary depending on the order value, product type, delivery location, and available courier service.
The applicable shipping charges, if any, will be calculated and displayed at checkout before you complete your order.
Order Tracking
Once your order is shipped, tracking details may be shared with you through email, SMS, WhatsApp, or any other available communication method. You can use the tracking details to check the delivery status of your order.
Delayed or Undelivered Orders
If your order is delayed beyond the estimated delivery timeline, please contact us with your order details. We will coordinate with the courier partner and help you with the latest status.
If delivery fails due to an incorrect address, unavailable customer, refusal to accept delivery, or any other customer-related issue, additional shipping charges may apply for re-shipment.
Product Availability
Orders are shipped subject to product availability in our warehouse. In case a product is unavailable after order placement, we will contact you and provide an appropriate resolution, such as replacement, cancellation, or refund as applicable.
Contact Us
If you want to inquire about the delivery time of a product before placing your order, or if you have any shipping-related questions, please contact us at:
Email: support@vastrora.com